kb22 Privacy Policy — Your Information Is Protected

1. Introduction

kb22 places the highest importance on the privacy and protection of users' personal information. This privacy policy describes what types of information we collect when you use the kb22 platform — whether you are visiting the website, creating an account, placing bets, or playing casino games — and how that information is used, stored, and protected.

This policy applies to all services and products of kb22. By continuing to use our platform, you are considered to have fully accepted the terms of this privacy policy. If you have any questions or concerns, please contact our support team.

Before reading this policy, we recommend also reading our Terms & Conditions and Responsible Gaming policy, as together they define your rights and responsibilities.

2. What Types of Information We Collect

kb22 may collect the following types of information:

2.1 Information You Provide Directly

Information you voluntarily provide when you register on our platform or use our services:

• Full name and date of birth
• Email address and mobile number
• Payment and financial information (bKash, Nagad, Rocket, Upay, or bank account details)
• Identity verification documents (National ID card or passport)
• User preferences and settings

2.2 Automatically Collected Information

When you use our website or app, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Page visit records and session duration
• Click and navigation patterns
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

We securely store a record of each of your financial activities, including:

• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus and promotion usage history

3. Purpose of Data Use

kb22 uses the collected information for the following purposes:

3.1 Service Delivery & Operations

• Creating and managing your account
• Processing financial transactions
• Keeping gaming and betting services running without interruption
• Distributing bonuses and rewards

3.2 Identity Verification & Security

• Confirming user identity
• Preventing fraud and illegal activity
• Ensuring account security
• Implementing responsible gaming policies

3.3 Service Improvement & Personalization

• Customizing services according to your preferences
• Improving the performance and usability of the platform
• Identifying and resolving technical issues

3.4 Communication

• Sending important account notifications
• Responding to support requests
• Providing service-related updates

4. Data Storage & Protection

kb22 applies industry-standard technical and administrative measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption, which keeps all data transfers between your browser and our servers secure.

Security measures include:

• Encryption: All sensitive data stored and in transit is encrypted
• Access Control: Only authorized personnel have access to specific data
• Regular Audits: Security measures are regularly reviewed and tested
• Server Security: Firewalls and intrusion detection systems remain active
• Data Backup: Data is backed up regularly to minimize the risk of loss

Data is retained for as long as necessary to provide our services or to meet legal obligations. Even after your account is closed, certain data may be retained for a specified period to fulfill regulatory and legal requirements.

5. Sharing Data with Third Parties

kb22 does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

5.1 Service Partners

Necessary information may be shared with trusted third parties that help operate our services (such as payment processors bKash, Nagad, Rocket, Upay, and banks). These partners operate under our instructions and in compliance with data protection terms.

5.2 Legal Obligations

If required to comply with law, a court order, or lawful instructions from a competent authority, relevant information may be disclosed.

5.3 Fraud Prevention

Relevant information may be shared with concerned organizations for the purpose of detecting and preventing fraud, money laundering, or other illegal activity.

5.4 Business Transfer

If kb22 undergoes a business restructuring, merger, or acquisition in the future, user data may form part of that process, and users will be notified in a timely manner.

6. Cookies & Tracking Technologies

The kb22 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the website; maintain login sessions and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect anonymous statistics to help us understand how our platform is used

6.2 Cookie Controls

You have the option to reject or delete cookies through your browser settings. However, please note that disabling essential cookies may interfere with some key features of the site.

7. Your Rights

As a user of the kb22 platform, you have the following rights:

7.1 Right to Access Data

You have the right to request information about what data we hold about you. We will provide that information within a reasonable time after receiving your request.

7.2 Right to Correct Data

If there is incorrect or incomplete information in your account, you can request that it be corrected. This can be done through account settings or via the support team.

7.3 Right to Delete Data

In certain circumstances, particularly where data is no longer necessary, you may request deletion of your data. However, some data may need to be retained for a specified period due to legal or regulatory obligations.

7.4 Right to Object to Processing

You may object to marketing communications or other optional activities, and we will respect such requests.

7.5 Right to Data Portability

Where supported, you may request your data in a structured, commonly usable format.

To exercise these rights, please contact our support team: [email protected]

8. Account Closure & Data Deletion

If you wish to close your account at kb22, please make a request through the support team. After account closure:

• Active access to your account will be terminated immediately
• Financial transaction records will be retained for a specified period as required by legal and financial regulations
• Some data may be kept for a defined period for security and fraud prevention purposes
• Data beyond the above obligations will be deleted within a reasonable time

Before closing your account, make sure there are no pending withdrawals or active bonuses in your account.

9. Privacy of Minors

kb22 is a platform for adults. This service is operated for those aged 21 and above only. We do not knowingly collect personal information from any minor.

If we are informed that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account. If a parent or guardian believes that their minor child or dependent has registered on our platform, please contact [email protected] immediately.

To learn more about responsible gaming, visit our Responsible Gaming page.

10. Changes to This Policy

kb22 reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• The "Last Updated" date on this page will be changed
• A notification may be sent to your registered email
• A notification may be shown when you log in to the platform

Continuing to use the platform after any changes means you are accepting the updated policy. We therefore recommend visiting this page regularly.

If you have any objection to a change, please contact us before the change takes effect, or you may consider the option of closing your account.

11. Contact & Inquiries

If you have any questions, comments, or requests regarding this privacy policy — including matters related to accessing, correcting, or deleting information — our dedicated support team is always ready to assist.

• Live Chat: Use the site's live chat for instant 24/7 support
• Email: [email protected]
• Language: Support is available in both Bengali and English

We will take any privacy-related request from you seriously and will try to respond as quickly as possible.